Frequently asked questions
What is the return policy?
- Items must be received back at PVT within 30 calendar days from the original purchase date. The postmark date or date a return authorization was initiated is irrelevant.
- To be eligible for return, the product must have been purchased through pvtpickleball.com.
- Customers are responsible for all shipping costs incurred on returns.
- Original shipping costs are nonrefundable.
- For a full refund, items must be in the original condition. They must be in new, unused condition and contain all original packaging.
- Any items PVT deems as used, those with scratches or damaged are not eligible for return.
- Being unaware of the return policy before purchase does not void the conditions.
- A refund will be given once the product is received and evaluated.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the warranty?
We are currently not offering any warranty on items.